The following Terms and Conditions will apply to:
Your use of our website; our supply of products and services; and our dealings with you in general.
By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.
All fees and products and services purchased are non-refundable. If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.
If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.
Current fees for services and programmes are usually displayed on each individual programme page and, unless otherwise stated, include VAT.
We currently do not charge VAT
UK VAT is due on any invoices unless as per the exemptions described below.
UK VAT is charged at 20% for any UK customers.
UK VAT is charged to any customers based in an EU country unless they can provide a valid VAT number issued in their country. If you have a VAT number issued within the EU please send this to us for confirmation so that we can verify the details.
Any non-EU customers do not need to pay UK VAT, e.g.: United States, Canada, India, Australia, New Zealand etc. If you are not eligible to pay UK VAT please do not make payment and instead email email@example.com so that we can send you a payment link and invoice with the VAT removed once we have verified your details. Any subsequent invoices will not contain VAT.
Please note that VAT cannot be refunded if it has been paid previously and you should claim it back through your local VAT office.
We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of your initial package, there will be no guarantee that the rates will be the same.
As the majority of our products are available online you will be sent access/login details within 24 hours from receipt of your paid order.
Physical product purchases will be delivered generally between 7am and 6pm Monday to Friday (excluding bank holidays) via a third party delivery service such as Royal Mail. Deliveries will be made within 1 to 10 working days from receipt of your paid order.
On-line coaching services will be provided as agreed with you at the time of booking.
You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.
Information we may collect about you
We do not store credit card details nor do we share customer details with any 3rd parties.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the placement of cookies. Refusing cookies may mean that you will be unable to access certain parts of our Site.
Use of your personal information
We may use your personal information to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; for the purpose of informing you of changes in features to the Site; administration of the Site; and our own promotional activities. We may contact you by post, telephone, email or other electronic messages (depending on the information we collect from you).
As previously mentioned, we do not disclose information about identifiable individuals to third parties or advertisers, but we may provide them with aggregate information about our users for marketing, promotional and other purposes. We may also use aggregate information to help advertisers reach the kind of audience they want to target.
Where we store your personal data
You have the right to ask us not to process your personal data. You can exercise your right to prevent such processing by contacting us by email on firstname.lastname@example.org
You also have the right to see the personal data (as defined in the Act) that we keep about you, on receipt of a written request, verification of your identity, and payment of a fee of £10. If you are concerned that any of the information we hold on you is incorrect or if you wish to object to the use we have made of your personal data, please contact us by email on email@example.com
Governing Law and Jurisdiction